Aims to strenghthen internal and customer relationships and to increase business.

Courses can include

• The value of good listening
• Listening styles and patterns
• Barriers to good listening
• Listening to the whole person
• The Listening Toolkit

Courses are tailor made, therefore timing is dependent on company requirements. As a rough guide, a taster workshop takes 2 hours, an introductory workshop covering all the areas mentioned, takes half a day and an in-depth course looking more at the application and giving more opportunity for questions, feedback and practice, would take 3 days.

Cost: This varies depending on company requirements.